TAXI DRIVER TRAINING PACK

Welcome to the Democracy, Disability and Society Group Taxi Driver Training Pack.

We have a problem Aaaaaaaaaaaaargh!	Addressing the problem Many disabled people have difficulties using taxis	Good communication — Hello, my name is Jim — I'm June, pleased to meet you

Correct procedures What a difference a ramp makes	Better customer service I'm glad I've done my disability awareness training	Increased customer satisfaction It's great to have confidence in the driver

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