NOW YOU KNOW HOW

Now you know how to handle that, you could go and look at how to give better quality customer care to another kind of customer:

...to a customer who uses a wheelchair
...to a customer who has a mobility impairment
...to a customer who is deaf or has a hearing impairment
...to a customer who is blind or has a visual impairment

[From the front page cartoon strip] Looking into the front of the taxi, the driver grins broadly, and the passenger can be seen in the back

Better customer service

If you've read all these sections, you should go on to our conclusions page.

DPTAC web site

DPTAC advice for taxi drivers

TRANSfED web site

Also, there's more good information provided by the Disabled Passengers' Transport Advisory Committee (DPTAC), and by TRANSfED - Passenger Transport Forum for Employee Development.

conclusions - next page