PASSENGER with a VISUAL IMPAIRMENT

Movie clip: Collecting a blind person and helping them to and into the cab
Broadband · Modem

Communication tips

Identify yourself as the taxi driver and let the customer know that you are speaking to them.
When you talk to someone who uses a guide dog, speak directly to the person - not the dog.
Speak to the person in a normal tone and normal volume.
Be patient when the person is paying the fare, remember she or he may take longer due to having to identify coins and notes quickly.
Drive as smoothly as possible.
Don't assume that assistance is needed, ask the person first and what would be most useful for them.
Don't ask a blind or partially sighted passenger to give directions, as they may not be able to do this.
When you arrive to pick up the passenger, instead of beeping the horn, go in for them and walk to the taxi with them.


	"It's hard for folk meeting a blind person for the first time to know what to do. I always say the best policy is to ask all the questions at the start and don't be embarrassed"

Quote from Vicky


	"I usually get 2 rings on the phone when they are waiting for me"


	"Having a good understanding is important"


	"The driver usually sees me right up the door"

Quotes from Janet on what she's found useful when she uses taxis

Movie clip: Guiding a blind person out of the cab and to the door
Broadband · Modem